Pg9898 is committed to protecting every member's privacy. Find out exactly how we collect, use, and safeguard your personal information in compliance with Malaysian law.
This Privacy Policy is published by pg9898 ("we", "the platform") and applies to all users of the pg9898 website, mobile app, and any related services we offer.
As a trusted online gaming platform in Malaysia, pg9898 takes personal data protection responsibilities very seriously. This policy was established in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and the best international standards in user privacy.
By registering or using pg9898 services, you agree that your personal information will be collected, processed, and used as described in this document. If you do not agree with any part of this policy, please discontinue use of our platform.
Pg9898 collects various categories of information from our members to ensure a smooth, secure gaming experience that complies with legal requirements. Below is a summary of the data we collect:
| Data Categories | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, MyKad/passport number, date of birth, gender | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account details, e-wallet information, transaction records | Mandatory (Payment) |
| Technical Data | IP address, device type, operating system, web browser, access logs | Automatic |
| Behavioural Data | Game history, betting patterns, game preferences | Automatic |
| Communication Data | Support chat records, feedback, and complaints submitted | Where applicable |
Pg9898 does not collect sensitive information such as biometric data, medical records, religious beliefs, or your political views. We only collect data that is genuinely necessary to operate our services safely and efficiently.
Pg9898 is a platform exclusively for individuals aged 18 years and above. We do not knowingly collect any data from individuals under the age of majority. If we discover that a child's data has been collected without consent, we will delete that information immediately.
Your personal data is collected through several key channels when you interact with the pg9898 platform:
In certain situations, pg9898 may receive your personal information from trusted payment service providers, third-party identity verification platforms, or fraud prevention agencies that we engage to ensure platform security.
Pg9898 uses your personal data for legitimate and transparent purposes. Every piece of information we collect has a clear purpose and will not be used for any other purpose without prior notice to you.
Pg9898 is required to retain transaction records and member information for a specified period in accordance with Malaysian legal requirements. This data is used for audit purposes, reporting to relevant authorities, and defending legal claims where necessary.
Pg9898 does not sell, rent, or disclose your personal data to external parties for commercial purposes. However, in the course of daily operations, we share certain information with the following parties on a need-to-know basis only:
Required financial information is shared with banks, e-wallet providers such as Touch 'n Go eWallet, Boost, and GrabPay, as well as the FPX payment processor used to complete your deposit and withdrawal transactions.
Minimal account identifiers and session information are shared with our game software providers to allow you to access and play the slot games, live casino, fish shooting games, and sports available on the pg9898 platform.
Pg9898 will disclose your personal information to Malaysian government authorities or law enforcement bodies when required to do so by a valid court order, warrant, or legal obligation. We will not contest a lawful disclosure order.
If data needs to be transferred to servers located outside Malaysia, pg9898 ensures that protection equivalent to PDPA 2010 standards is fully observed, including the use of appropriate data transfer agreements.
Pg9898 consistently invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, loss, destruction, or unintended disclosure.
All data transmitted between your device and pg9898 servers is protected by 256-bit SSL/TLS encryption — the same security standard used by leading financial institutions worldwide. Sensitive data such as financial information and identification details are stored in encrypted form and are never stored as plain text.
Only trained pg9898 staff with a legitimate business need are permitted to access members' personal data. Access is strictly controlled through multi-factor authentication and comprehensive audit logs.
Pg9898's security system operates 24 hours a day, 7 days a week to detect any unusual activity or intrusion attempts. Our technical security team remains on standby to respond to any threats promptly.
Pg9898 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
These cookies are required for the pg9898 platform to function correctly. They include login session cookies, security tokens, and language settings. You cannot disable these cookies without affecting the platform's core functionality.
Used to understand how members interact with our platform — which pages are visited most frequently, time spent in each section, and any technical errors encountered. This information helps us improve overall platform performance.
Saving your preferences such as language, display settings, and favourite game selections so you do not need to reconfigure these settings every time you log in to your pg9898 account.
You can manage and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on the pg9898 platform, including requiring you to log in more frequently.
As a data subject under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding the personal information we hold about you:
You have the right to request a copy of the personal data we hold about you at any time.
You may request that we correct any personal data that is inaccurate or incomplete.
You have the right to opt out of having your data processed for direct marketing purposes at any time.
You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
You may request your data in a machine-readable format for transfer to another service.
You may request that we restrict the processing of your data under certain circumstances provided by law.
To exercise any of the rights above, please contact the pg9898 customer support team via live chat or our support email. We will process your request within 21 working days from the date of receipt.
Pg9898 retains your personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. The following are the general data retention guidelines we adhere to:
Upon expiry of the retention period, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Pg9898 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, new legal requirements, or improvements in data protection industry standards.
Any material or significant changes will be communicated to you through:
The "Updated" date displayed at the top of this page will always reflect the date the latest revision was made. Your continued use of the pg9898 platform after the effective date of any revision constitutes your acceptance of those changes. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding how pg9898 handles your personal data, our team is always ready to assist you. You may also contact us if you wish to exercise any of the data rights stated above.
You may also refer to the FAQ us for prompt answers to frequently asked questions about privacy and account security.
Comprehensive Protection
Privacy is not merely a written policy — it is embedded in every aspect of pg9898's operations.
All data transmitted between your device and pg9898 servers is protected by military-grade encryption. No one can intercept or read your information while in transit.
Your identity documents are processed through an encrypted KYC verification system and are only accessible by authorised personnel. We do not retain document images after the verification process is complete.
Pg9898's automated fraud detection system operates around the clock to protect your account from unauthorised access and suspicious activity before any harm can occur.
Your financial information is never stored on pg9898 servers. All transactions are processed directly through trusted payment channels that comply with PCI-DSS security standards.
Pg9898 fully complies with Malaysia's Personal Data Protection Act 2010. We conduct periodic compliance reviews and update our data handling practices as required.
Access to members' personal data among pg9898 staff is strictly limited on a need-to-know basis. All access is logged and regularly audited by our internal security team.
Create your pg9898 account today and enjoy a gaming platform that is not only entertaining, but also handles your privacy to the highest standards. Your security is our priority.